Last Updated: 15/01/2026

At Prime Parrots, we are committed to ensuring safe, timely, and reliable delivery of all orders. This Shipping Policy explains our shipping methods, timelines, and responsibilities.

1. Shipping Carriers

We ship orders using trusted and reputable courier services, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • Other reliable courier partners, depending on destination and product type

The courier used for your order will be selected based on availability, delivery location, and product requirements.

2. Order Processing Time

  • Orders are processed after payment confirmation
  • Processing time varies depending on product type and availability
  • Customers will be notified once an order has been shipped

Live animals and eggs require additional preparation and handling time.

3. Shipping Timeframes

Shipping times are estimates and may vary due to:

  • Courier service schedules
  • Weather conditions
  • Destination location
  • Unforeseen logistical delays

Prime Parrots is not responsible for delays caused by courier services or circumstances beyond our control.

4. Live Parrots & Parrot Eggs Shipping

  • Live parrots and eggs are shipped with special care and appropriate packaging
  • Shipping schedules may be adjusted to ensure animal welfare
  • Delivery must be accepted on the first delivery attempt

Failure to accept delivery may void eligibility for replacements or refunds.

5. Shipping Costs

  • Shipping fees are calculated at checkout
  • Shipping costs are non-refundable
  • Additional fees may apply for special handling or delivery requirements

6. Tracking Information

  • Tracking details are provided once an order has been shipped
  • Customers are responsible for monitoring their shipment and being available for delivery

7. International Shipping

  • International shipping availability may vary
  • Customers are responsible for customs duties, taxes, permits, or import requirements
  • Prime Parrots is not responsible for delays or seizures caused by customs authorities

8. Damaged or Lost Shipments

If your order arrives damaged or appears lost:

  • Contact us within 24–48 hours of delivery
  • Provide clear photos or documentation where applicable

Claims will be reviewed on a case-by-case basis.

9. Address Accuracy

Customers are responsible for providing accurate shipping information. Prime Parrots is not responsible for delays or losses due to incorrect addresses.

10. Contact Us

For shipping questions or assistance, please contact Prime Parrots through our official communication channels.

✅ Our Commitment

Prime Parrots works only with trusted couriers such as USPS, UPS, FedEx, and other reliable delivery services to ensure your order arrives safely and securely.